Refund policy

Shave Compass Return Policy

Return Window and Eligibility

You may request a return within 30 days of delivery by emailing brad@shavecompass.com with your order number.

Eligible items must be unopened, unused, and in their original packaging. Please contact me before sending anything back so I can provide return instructions and the correct return address.

Shave Soaps and Aftershaves

Opened or used shave soaps and aftershaves are not eligible for change-of-mind returns or exchanges due to their personal-care nature.

Blade Flights and Samplers

Blade Flights and samplers may be returned within the 30-day window if all individual blade packaging remains sealed, no blades have been removed, and the set is otherwise unused and complete.

Opening the outer shipping envelope alone does not disqualify a return.

Expeditions and Curated Sample Sets

Expeditions and curated personal-care sample sets are not eligible for change-of-mind returns or exchanges after delivery because they contain portioned personal-care products.

This exclusion does not affect assistance or available remedies for damaged, defective, or incorrect items.

Other Return Exclusions

Gift cards are non-returnable except where required by law.

Items clearly identified as final sale before purchase are not eligible for change-of-mind returns. A discounted price alone does not make an item final sale.

These exclusions do not limit rights provided by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact brad@shavecompass.com promptly if anything is damaged, defective, missing, or incorrect. Include your order number and, where practical, photographs of the issue and packaging.

I will review the issue and arrange an appropriate resolution, which may include a replacement or refund. You will not be responsible for necessary return shipping for a confirmed damaged, defective, or incorrect item.

Please contact me before returning an aftershave or other alcohol-containing product so I can provide suitable shipping instructions.

Products Shipped by Participating Artisans

If your order ships directly from a participating artisan through Shopify Collective, contact Shave Compass for return or order assistance. I will coordinate with the artisan and provide the appropriate instructions. Please do not send products directly to an artisan without those instructions.

Return Shipping and Charges

Customers are responsible for return shipping on eligible change-of-mind returns. Original shipping charges are not refundable on those returns, except where required by law.

For damaged, defective, or incorrect items, any refund will include applicable shipping charges as appropriate to the issue and required by law.

Return Refunds

Once your return is received and inspected, I will notify you whether the refund is approved and explain any denial.

Approved return refunds will be issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may require additional time to post the refund.

If you have not received an expected refund, contact brad@shavecompass.com.

Presale and Preorder Cancellations

Presale and preorder cancellations are governed by the Purchase Options Cancellation Policy.

You may cancel an Expedition presale for a full refund before production begins. Cancellation refunds will be issued within seven business days after cancellation, or sooner where required by law. Shipping-delay cancellation and refund rights remain available as described in that policy.

Questions

Contact brad@shavecompass.com with questions about your order, a return, or a refund. Nothing in this policy limits rights provided by applicable law.